Welcome to Sparklora! We value your satisfaction and strive to ensure a seamless shopping experience. Please read our Cancellation and Refund Policy carefully before making any purchase.
1. Order Cancellation
1.1 Before Dispatch:
- Orders can be canceled within 24 hours of purchase for a full refund.
- To cancel your order, contact us at [insert email/contact details] with your order details.
1.2 After Dispatch:
- Once an order has been dispatched, cancellations are no longer possible. You may refer to our return and refund process instead.
2. Refund Policy
2.1 Eligibility for Refunds:
We offer refunds in the following cases:
- The product is defective, damaged, or incorrect upon delivery.
- The product does not match the description or images displayed on our website.
- Returns are initiated within 7 days of receiving the product.
2.2 Non-Refundable Items:
- Items on sale, clearance, or custom-made products are non-refundable unless they are damaged or defective.
- Items that have been used, washed, or altered are not eligible for refunds.
3. Return Process
To initiate a return, follow these steps:
- Email us at [insert email/contact details] with your order number, reason for return, and photos of the product (if damaged or defective).
- Once approved, we will provide instructions for returning the product.
- Ship the item back in its original condition and packaging to the address provided.
4. Refund Process
- Refunds will be processed to your original payment method within 7-10 business days after we receive and inspect the returned item.
- If you paid via COD, refunds will be issued as store credits or to a bank account provided by you.
5. Exchange Policy
- We currently do not offer direct exchanges. You can return the item for a refund and place a new order for the desired product.
6. Contact Us
For any questions regarding cancellations, returns, or refunds, please contact us at:
- Email: trishitayadav2005@gmail.com
- Phone: 8791526574
- Working Hours: monday – saturday 08:00am-07:00pm
We’re here to help and ensure you have a delightful experience with Sparklora!